Warranty and return
1. Return and exchange of Goods
1.1 The Goods are returned and exchanged in accordance with the provisions of the Civil Code of the Russian Federation and the Law of the Russian Federation "On Protection of Consumer Rights" of 07.02.1992 No. 2300-1, the Rules of Sale of Goods by Remote Sale (approved by the Resolution of the Government of the Russian Federation No. 612 of 27.09.2007).
1.2 Return of Goods of proper quality.
1.2.1. The Buyer who is a natural person shall have the right to refuse the ordered Goods at any time prior to their receipt, and after receipt of the Goods - within 7 days, excluding the day of purchase. Return of the Goods of proper quality is possible if its trade dress, consumer properties and the document confirming the fact and conditions of purchase of the said Goods are preserved.
1.2.2 The Buyer shall not be entitled to refuse the Goods of proper quality with individually defined properties if the said Goods can be used exclusively by the Buyer who purchases them.
1.2.3. In the event of refusal of the Goods of proper quality the cost of delivery services to the Buyer is not returned.
1.2.4 Transportation costs for return of the Goods of proper quality are borne by the Buyer.
1.2.5 The return (exchange) of Goods of proper quality by the Buyer who is a legal entity (individual entrepreneur) is not allowed, unless otherwise stipulated in the agreement with the Seller.
1.3. Return of goods of improper quality.
1.3.1. the Buyer who is a natural person may return the goods of inappropriate quality within the warranty period for the goods and demand the return of the sum of money paid for the goods. The Goods of inappropriate quality may be replaced with similar Goods of proper quality upon agreement with the Buyer.
1.3.2. The Buyer who is a legal entity (individual entrepreneur) in case of transfer of the Goods of improper quality to it has the right to make demands provided by Article 475 of the Civil Code of the Russian Federation.
1.3.3 In case of return/replacement of poor quality goods, the Seller shall bear the costs of delivery of the Goods. The Seller reserves the right to accept the Goods of inappropriate quality from the Buyer and, if necessary, to inspect the quality of the Goods. If, as a result of expert examination of the Goods, it is determined that its defects have arisen due to circumstances for which the Seller is not responsible, the Buyer shall reimburse the Seller for the costs of expert examination as well as for storage and transportation of the Goods.
1.3.4 If any defect is detected in the Goods, the Seller has the right to request the Buyer to provide the Buyer with a photo of the goods, the claimed defect; packaging; manufacturer's marking (nameplate).
1.3.5 If the Buyer refuses the Goods of improper quality, the Buyer must return such Goods to the Seller (transport costs are to be paid by the Seller).
1.3.6 The difference between the shades of goods on the photo and real goods is not a sign of poor quality.
1.4. The refund in case of the Buyer's refusal from the Goods is made on condition of preservation of the commodity form, consumer properties of the Goods and documents confirming the conclusion of the contract of sale and purchase of the Goods with Marketplace.
1.5. In case of the Buyer's refusal from the Goods, the Seller shall refund the amount of the prepayment made, except for the cost of delivery organization services (clause 9.2.3. of the Regulations), not later than 10 days from the date of receipt by the Seller of the written application of the Buyer.
1.6. The Buyer is responsible for the reliability of the details specified in the application for refund.
2. Warranty obligations
2.1 Seller is responsible for any defects found in the Goods during the warranty period.
2.2 The warranty period and terms and conditions of warranty service shall be established by the warranty card or another document for the Product.
2.3 The warranty service may be refused if:
the protective manufacturer's trademarks (seals, marks) have been damaged on the Product;
the Product has been repaired by organizations or persons who are not entitled/licensed for warranty service;
the defects have been caused by use of the Goods for purposes other than those intended, in violation of the rules of operation, storage and transportation conditions;
if the Product has visible mechanical damage;
the defects have been caused by the use of non-original consumables that do not meet the requirements of operation;
in other cases established by law.