Rules of sale and delivery
These Rules have been developed by IE Amanova A.S. and contain the terms and conditions of purchasing goods and services on the DUZZER.NET platform.
In order to make our cooperation useful and avoid misunderstanding, we kindly ask you to read these Rules before making purchases on the Platform. In case of disagreement with the provisions of these Rules, we ask you to refrain from making purchases on the Platform.
1. Terms and definitions
Platform - website https://duzzer.net/, including all levels of this domain.
Marketplace - IE Amanova A.S.
Goods - commodity and material values, information about which is presented on the Platform.
Information about the Goods - any information about the Goods placed by the Manufacturer on the Platform, including the name of the Goods, trademark (model), information about the assortment, technical, functional, consumer characteristics of the Goods, about the Manufacturer of the Goods, about the price of the Goods, about discounts for the Goods, about marketing and other promotions conducted in respect of the Goods.
Producer - a legal entity (individual entrepreneur), which is registered on the Platform and has placed an offer for sale of the Goods or has placed information about the Goods for exhibition purposes.
Seller - Marketplace or Manufacturer, depending on who is a party to the contract for sale of Goods concluded on the Platform.
Buyer - a legal entity (individual entrepreneur) or an individual who has purchased the Goods on the Platform or intends to purchase them.
Order - a request of the Buyer for the purchase of the selected Goods executed using the Platform's functionality as well as a request for the provision of services for the delivery of such Goods.
Parties - the Buyer and the Seller.
Carrier - a legal entity (individual entrepreneur) providing services for transporting the Goods or freight forwarding services.
Civil Code of the Russian Federation - Civil Code of the Russian Federation.
2. General provisions
2.2 These Rules together with the Information about the Goods presented on the Platform and the conditions of their delivery are:
an offer by the Marketplace, acting on its own behalf or on behalf of the Manufacturer, to conclude a contract for the purchase and sale of the Goods ordered on the Platform which contains all essential terms and conditions of such contract.
2.3 These Regulations, as well as Information about the Goods and conditions of their delivery presented on the Platform in accordance with Articles 435 and 437 paragraph 2 of the Civil Code are a public offer. The offer is addressed to individuals, individual entrepreneurs and legal entities.
In this paragraph and beyond, an individual is understood to be a fully capable individual who intends to acquire or purchase goods on the Platform solely for personal, family, home and other needs not related to business activities.
2.4. The actions of placing an Order, its confirmation and payment are the consent of the Buyer to purchase the Goods as well as the services of arranging the delivery of the ordered Goods (if the Buyer has ordered such services) on the terms of these Regulations.
2.5. When ordering the Goods on the Platform, the Buyer enters into a contract for the purchase and sale of Goods with Marketplace. In this case Marketplace acts as an agent of the Manufacturer from whom the Goods have been ordered; relations between Marketplace and the Manufacturer shall be governed by the provisions of Chapter 52 of the Civil Code of the Russian Federation.
2.5.1. When concluding a contract for sale of the Goods on the Platform with a legal entity or individual entrepreneur, Marketplace acts on behalf and at the expense of the Manufacturer from whom the Goods have been ordered by the Buyer. The rights and obligations on such transaction shall arise directly from the Manufacturer.
2.6 Within one Order the Purchaser may order the Goods from several Manufacturers.
2.7. When ordering delivery of the Goods on the Platform, the Buyer concludes a contract with the Manufacturer on organisation of delivery of the Goods.
2.8. The contract with the Buyer - natural person, is considered to be concluded from the moment of receipt by the Buyer of commodity or cash receipts in accordance with paragraph 20 of the Rules of sale of goods by remote method, approved by Decree of the Government of the Russian Federation of 27.09.2007 № 612.
2.9. An agreement with the Buyer - legal entity or individual entrepreneur shall be deemed to have been concluded from the moment of payment for the Order. The moment of payment for the Order is the receipt of prepayment for the Goods to the current account of the Manufacturer.
3. Subjects of contracts concluded on the Platform
3.1. Within the framework of performance of the contract of purchase and sale of the Goods concluded by the Manufacturer (paragraph 2.5.1. of these Regulations), the Manufacturer undertakes to deliver the ordered Goods to the Buyer, and the Buyer undertakes to accept and pay for this Goods. The Buyer fully understands and agrees that in case of conclusion of the contract of purchase and sale of the Goods with the Manufacturer, Marketplace is not a party to the specified transaction and does not bear duties connected with its performance.
3.2 Within the framework of execution of the contract for sale of the Goods, the Manufacturer undertakes to sell the ordered Goods on its own behalf, and the Buyer undertakes to accept and pay for this Goods. The actual actions on performance of such contract, including shipment of the Goods, their warranty service, elimination of defects in the Goods, their replacement are performed by the Manufacturer.
4. Information about the Goods, requirements to the Goods, their packaging and labelling.
4.1 The Platform shall contain the Information about the Goods necessary for conclusion of the purchase and sale contract. This information is provided by the Manufacturers. If the Buyer needs additional information about the Goods, including certificates (declarations) on the Goods, to make a decision on purchase, as well as in case the Buyer has questions concerning properties and characteristics of the Goods, before placing an Order the Buyer should contact the Manufacturer or Marketplace, using the appropriate functionality of the Platform, or by contact phone.
4.2 The photographic materials presented on the Platform are images of the Goods. The original look of the Goods may differ from the photographs presented on the Platform.
4.3 The Product on the Platform is new, not restored. The quality of the sold Goods meets the mandatory requirements established by regulatory documents (GOST, TU, etc.) for the respective type of goods.
4.4 The service life (shelf life) of the Product is determined by the Manufacturer and specified in the documents for the Product.
4.5 The Goods transferred to the Buyer shall be packed (packed) in containers (packaging) usually used for it. The packaging is disposable and cannot be returned to the Manufacturer. The cost of packaging is included in the price of the goods and is not paid separately unless otherwise stated on the Platform when describing the goods.
4.6. The marking of the Goods meets the usual requirements.
5. Registration of the Order
5.1 Only persons registered on the Platform as Buyers can place an Order.
5.2 The Buyer executes the Order himself using the functionality of the Platform. Within a single Order, the Buyer may select and purchase goods from several Sellers.
5.3 Each Order is assigned a number. The Buyer can monitor changes in the status of the Order in his personal cabinet.
5.4 The number of the Order is indicated in the sales receipt, invoice, electronic form of the Order on the Platform or other documents formed by the Manufacturer confirming the fact of execution of the Order.
5.5. After the completion of the Order but before its payment the Buyer has the right to change or cancel his Order completely.
5.6 If the Buyer has not paid for the Order in due time, Marketplace has the right to cancel such Order.
5.7 In case of absence of the goods at the Manufacturer's warehouse at the moment of fulfillment of the Order, the Marketplace informs the Buyer about it within 2 working days. The Buyer has the right to agree to purchase another Product to replace the one ordered earlier, or to increase the delivery time or cancel the Order.
5.8. If the price of the ordered Goods is incorrectly indicated on the Platform, Marketplace shall inform the Buyer about it to confirm the Order at the correct price or to cancel the Order.
5.9 If it is not possible to contact the Buyer at the contact details specified, Marketplace has the right to cancel the Order.
5.10. In case the paid Order has been completely or partially cancelled, the cost of this Order (a part of the Order) shall be returned to the Buyer by the way the Order was paid for.
6. Price and payment procedure
6.1 The price of the Goods shall be set by the Manufacturer and indicated on the Platform in the description of the Goods. The price of the Goods shall include the value added tax in case the respective Manufacturer applies the general taxation system.
6.2 The price of the Goods on the Platform does not include the cost of delivery to the Buyer, including customs fees and duties (upon delivery of the Goods from the foreign Manufacturer).
6.3 If the price of the Goods is specified on the Platform in a foreign currency, payment for such Goods shall be made in roubles at the rate of that currency in effect on the date of transfer of funds.
6.4 The total cost of the Order shall be composed of the total cost of all items of the ordered Goods and shall be indicated on the Order execution page.
6.5 Payment for the Order shall be made as 100% prepayment. Payment for the Goods by cashless payment shall be made:
by transfer of funds to the Seller's current account specifying the Order number.
6.6 Payment of the Invoice confirms the Buyer's full and unconditional consent to purchase the ordered Goods, as well as to arrange for delivery of the Goods (if ordered) on the terms and conditions of these Regulations.
6.7 In the event that the Buyer fails to pay the invoice issued within 3 working days of its issue, Marketplace shall have the right to cancel the Order under which the invoice was issued.
6.8. The Marketplace shall not be a paying agent when making payments for the Goods on the basis of the following paragraphs. 1, 4 ч. 2 Art. 1 of the Federal Law of 03.06.2009 No. 103-FZ "On Activity on Acceptance of Payments of Individuals by Payment Agents".
7. Delivery Goods
7.1 The ordered Goods are shipped to the Buyer from the Manufacturer's warehouse.
7.2 Delivery of the ordered Goods is carried out in the following ways:
7.2.1. pick-up from the warehouse of the Manufacturer - free of charge
7.2.2. by engaging the Carrier by the Buyer - the cost of delivery is determined by the agreement between the Carrier and the Buyer.
7.3. The ordered Goods are delivered to the address specified by the Buyer when registering on the Platform, or to another address specified by the Buyer when placing the Order. The Buyer may choose delivery to the terminal of the transport company.
7.4 The ordered Goods shall be deemed delivered at the moment of their transfer to the Buyer or to the person specified as the recipient when placing the Order. Upon receipt of the Order from the Buyer (consignee) it may be required to present an identity document.
7.5 Title to the Goods and the risk of their accidental destruction shall pass to the Buyer when the Goods are shipped from the Manufacturer's warehouse.
7.6 When delivering the ordered Goods the Buyer shall check the appearance and packaging, quantity of the Goods, completeness, range and integrity of the goods. The signature of the Buyer in the documents confirming receipt of the ordered Goods means that the Buyer has no claims to the quantity, appearance, assortment and completeness of the Goods. After acceptance of the Goods, no claims to the Goods in respect of the above mentioned characteristics shall be accepted.
7.7 If the ordered Goods have not been transferred to the Buyer through his fault, the subsequent delivery shall be made within the new terms agreed with the Marketplace after the Buyer has paid the cost of services for the delivery of the Goods again in advance.
7.8. The terms of delivery of the Goods depend entirely on the Carrier's work. Marketplace and the Manufacturer shall not be liable for delays in delivery of Orders through the Carrier's fault.
8. Liability of the parties, dispute resolution
8.1. Marketplace does not bear responsibility for the damage caused to the Buyer or the third parties as a result of the Buyer's indication of unreliable information at registration on the Platform or at execution of the Order.
8.2. Marketplace is not responsible for the content and functioning of external websites, as well as for the actions of organizations used to provide services to the Buyer (payment systems of banks, Internet providers, e-mail services, etc.).
8.3. The Marketplace is not responsible for improper performance of obligations by the Manufacturer under the Product purchase and sale contract concluded in accordance with clause 3.1. of the Regulations.
8.4. Claims received to Marketplace from Buyers within the framework of execution of contracts for sale and purchase of Goods concluded in accordance with clause 3.1. of the Regulations. 8.1. of the Regulations, the Marketplace shall immediately send to the Manufacturers.
8.5. The relations between the Buyer and the Seller shall be governed by the legislation of the Russian Federation.
9. Additional conditions
9.1. The Buyer - an individual confirms that he or she is legally capable and has reached the age required by the legislation of the Russian Federation to perform the transactions stipulated by these Conditions.
9.2 The Manufacturer may at any time change the Information on the Goods presented on the Platform, including the price of the Goods, which does not affect the execution of contracts already concluded.
9.3 The withdrawal of an offer to conclude a contract for the purchase and sale of Goods, including by the Manufacturer's removal of its Goods offer from the Platform, or the withdrawal of an offer to conclude a contract for the organization of delivery, may be carried out at any time, which does not constitute a reason for either party to withdraw from obligations under contracts already concluded.
9.4. Marketplace reserves the right to change these Rules at any time at its sole discretion (the changed and/or amended Rules shall take effect from the moment they are published on the Platform). The current version of these Rules is publicly available on the Platform.
9.5 Due to the fact that these Rules may be amended by Marketplace, the Buyer shall familiarize himself/herself with them each time placing an Order.